Job Description
Cloud Support Engineer
Oakville, ON
Full-time, Permanent
An award winning Oakville based client, is looking to expand their Cloud capabilities within their existing Managed Services Operations team. A successful candidate possesses a mix of technical proficiency, strong communication and customer service skills, IT service management process knowledge and a clear understanding of AWS and Azure IaaS platforms
Job Description:
- Analyze and troubleshoot complex technical support incidents and problems for our clients
- Document, implement and test changes in accordance with Change Management procedures
- Pick up on gaps in our existing or incoming services, processes or methods and self-start towards solutions.
- Provide executive updates proactively
- Monitor and analyze customer’s environments, providing recommendations for continuous improvement and optimization of technology investments
- Escalate potential problems and client support issues to management or third party vendors as per SLA contract
- Maintain and improve technical documentation associated with supported client environments
- Demonstrate excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities
Desired Skills:
- 3-5 years’ experience supporting clients (Internal or external) via phone, email, or desk side
- Experience working within a 24×7 technical support environment strongly considered
- Strong, hands-on experience with Azure & AWS cloud solutions
- Experience with Windows Server Operating Systems
- A clear understanding of Azure and AWS IaaS platforms
- Knowledge or desire to develop skills and knowledge related to IaaS platforms
- Strong analytical and problem solving skills
- Self-starter, and be able to manage expectations with customers
- Ability to read, write and speak English to effectively communicate with colleagues, customers, suppliers — in person, on phone, and by written communications
- Strong sense of urgency and ownership
- Client-focused, professional, friendly & courteous
To Easy Apply send your resume to info@infinitumrecruiting.com [Subject Line = Cloud Support Engineer]