Job Title

Cloud Support Engineer

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Job Description

Cloud Support Engineer

Oakville, ON
Full-time, Permanent

An award winning Oakville based client, is looking to expand their Cloud capabilities within their existing Managed Services Operations team. A successful candidate possesses a mix of technical proficiency, strong communication and customer service skills, IT service management process knowledge and a clear understanding of AWS and Azure IaaS platforms

Job Description:

  • Analyze and troubleshoot complex technical support incidents and problems for our clients
  • Document, implement and test changes in accordance with Change Management procedures
  • Pick up on gaps in our existing or incoming services, processes or methods and self-start towards solutions.
  • Provide executive updates proactively
  • Monitor and analyze customer’s environments, providing recommendations for continuous improvement and optimization of technology investments
  • Escalate potential problems and client support issues to management or third party vendors as per SLA contract
  • Maintain and improve technical documentation associated with supported client environments
  • Demonstrate excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities

Desired Skills:

  • 3-5 years’ experience supporting clients (Internal or external) via phone, email, or desk side
  • Experience working within a 24×7 technical support environment strongly considered
  • Strong, hands-on experience with Azure & AWS cloud solutions
  • Experience with Windows Server Operating Systems
  • A clear understanding of Azure and AWS IaaS platforms
  • Knowledge or desire to develop skills and knowledge related to IaaS platforms
  • Strong analytical and problem solving skills
  • Self-starter, and be able to manage expectations with customers
  • Ability to read, write and speak English to effectively communicate with colleagues, customers, suppliers — in person, on phone, and by written communications
  • Strong sense of urgency and ownership
  • Client-focused, professional, friendly & courteous

To Easy Apply send your resume to info@infinitumrecruiting.com  [Subject Line = Cloud Support Engineer]

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